This information pertains to our physical storefront.

• Small Tears, scuffs, separations at the seams of factory sealed product shrink wrap, and minor defects in packaging material not caused by external forces or factors is completely normal and will not be grounds for compensation. All our products are sourced from official distributors and we are in excellent standing with the parent companies of all Trading Card Games we carry.

• All clearance items listed online are considered a final sale once the order has been processed and shipped.

We will gladly accept refunds or exchanges on unopened products returned to our store within 14 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit.

Refunds must be accompanied by a receipt. Refunds will be provided in the same manner as payment was made. If a credit or debit card was used, please have that same card on hand for the refund.

We do not accept any returns or exchanges on Trading Card Game products.

If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.

You will need to check your packages when you pick them up. Once product is outside the premises, you cannot raise an issue of damage.

Should you decide you do not want a product within 14 days of pick-up we will gladly offer a refund upon return of the product. The product must be in original condition, unopened and must arrive to us in that same condition. We do not accept returns on Trading Card Game singles or Trading Card Game sealed product.

All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order. If this brings your order total below the minimum free shipping threshold we will still ship the rest of your order free of charge.

We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes made to your order. This pertains to and is not limited to "buyouts" and other orders involving the sale of high demand products. If an order is deemed to be for resale purposes it may also be subject to a potential adjustment.

Should Store Credit/Gift Card be issued to a customer for any reason (Buylist/Trade Submission, Alternative method of Full or Partial Refund of an order etc.) it is non-refundable and cannot be transferred or converted to another payment method or currency.

AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE

ALL ORDERS MUST BE PAID FOR IN FULL AT TIME OF CHECKOUT

Cancellation of pre-orders will incur a 10% processing fee based on the total order value.

Release date delays, product allocation issues, and other logistics, production, or distribution factors outside of our control will not serve as reason to circumvent this policy.

Orders placed for multiple copies of a single item which are suspected to be for resale/speculative purposes may have their quantities reduced. Reductions made by 401 Games for this reason may also be subject to the 10% processing fee at management’s discretion.

Release dates are subject to change due to errors or delays in regards to publishing, distribution, importing and/or other unforeseen circumstances. We cannot be held responsible for these as they are out of our control.

If we lower the price of a Pre-Order product before its release date you will be credited the difference in our Point-of-Sale system which can be redeemed in-store on a future purchase.*

If we raise the price of a Pre-Order product, the cost to you will not change.**

*This does not apply to TCG Singles as they are final sale.

**Significant price increases at the distribution level may require us to collect additional funds despite our normal price protection policy. These cases are rare and typically happen when a mistake is made at the distribution level. If this happens you will be contacted with a notice that the price was in error and we will happily offer a full refund if you would prefer not to pay the difference.

If you have ordered products through our website, your order will be held for at least one month after fulfillment (except in the case of TCG singles, which are held indefinitely).

You will receive an email once your order is ready for pickup. You can also check the status of your orders by logging in to your account and viewing your order history. Orders with the status "Fulfilled" are available for pickup or have already been picked up.

Please do not expect to pick up your order until it has been fulfilled. Usually this takes 24-48 hours from the time of purchase but can take longer if there are extraneous circumstances.

You will require a piece of photo ID and your order number to pick up your order. If you would like to designate someone else to pick up an order on your behalf you must leave their name in the order notes or email us at info@mesadelsol.ky with your order number and the person's name.

We do not offer same day pickup for online orders. If you place an order through our website please do not expect to pick it up until you receive a pick-up notification email. This may take up to 5 business days.

This typically takes less than 3 business days, but can take up to 5 business days. You will receive a pickup notification email as soon as the order is ready for you. If more than 3 days have passed and you have not received a notification after checking your junk/spam folders, please contact us and we will investigate for you!

Please bring both your order number and a piece of photo ID. We will decline to release an order if you do not have valid ID with you.

Please note that a photo of your ID is not a valid replacement for that ID.

Please make sure you provide the exact name shown on your ID when placing your order. If you have a different preferred name, you can include that as well, but please make sure that the name on your ID appears somewhere in the information you enter. If it makes things easier, you may include this information in the notes section of your order instead of the name field.

If the value of your order is around $500 or more, you may need to present the credit card used for the purchase in addition to your ID in order to pick up. The name and address on your credit card must match the information on your ID, and both must match the information provided on the order. If this is your first purchase with us and your order exceeds $500 we may refund the purchase at the time of pickup and ask for you to pay in person as an additional security measure.

All card trade-ins must be brought physically to the store. We will not accept any e-mails with pictures or phone calls in relation to pricing or valuation of cards.

Upon inspection of the card for authenticity, condition, and amount, we will provide either an offer per card, or an offer for a collection of cards. Please note that this does not constitute a final offer, as we reserve the right to re-examine cards and adjust offers accordingly up to and until payment is provided.

All offers are given with store credit being the preferred choice. If a customer wishes for cash, the offer will be adjusted to reflect that choice. Store credit offers provide 30% more than cash offers.

We offer two methods of payout for selling cards: Bank Transfers (details of which must be provided by the customer), or store credit (issued within our Point-of-Sale system). All payments will be made within 2 business days, but is usually made immediately.

All card submissions are subject to the policies on this page. Failure to adhere to any of these policies may result in Mesa Del Sol refusing to purchase cards from you in the future.

If you have any questions please contact our trained TCG purchasing staff at info@mesadelsol.ky.

• You must be over the age of 16 to receive payment for a buylist or have a parent or guardian of legal age do so on your behalf.
• Our prices are provided for your information only and should not be considered as an offer to buy. Incorrect/out of date prices are not binding.
• Buylist prices and quantities in demand are subject to change at any time, for any reason.
• All buylist prices given are for Near Mint and English cards only, unless otherwise indicated.
• Mesa Del Sol reserves the right to refuse any offer made to us or to limit the number of cards that we will accept at any time, for any reason.
• The payment amount is not finalized until we process your submission and make you an offer.
• If there are any errors found in your buylist (i.e., wrong cards, wrong editions, missing, damaged and/or unacceptable items) we will automatically deduct the difference in price from your buylist total. We will only contact you for approval if the difference in price is either above 15% or $100. If you wish to have your damaged cards returned, you can pick them up at our store during regular business hours.
• No supplies sent in as packaging for buylist submissions (deck boxes, binders, sleeves, etc.) will be returned. Cards should be submitted in as few supplies as is reasonable.
• After a buylist has been paid and processed, any cards purchased are the property of Mesa Del Sol and are no longer eligible to be returned.

We currently do not accept bulk cards. Please keep watch here as this may change in the future.

While AniCa Studios Inc. retains ownership and licensing rights to their software, they do not monitor or control the content on this website. Any issues related to the contents of this site should be directed to Mesa Del Sol for resolution. With respect to legal matters involving the content of this site, Mesa Del Sol, as the holder of the software license, will handle any disputes or issues that may arise.